Personal Care Program
Welcome to the Personal Care Program. Personal Care services are medically necessary activities or tasks ordered by a physician, which enable people to meet their needs in their homes rather than on an inpatient or institutional basis. These services are normally provided in the individual's residence except in instances where the individual needs them provided in the workplace in order to obtain and/or retain competitive employment.
As the UMC, KEPRO provides management and oversight of medical eligibility and service level determinations in support of the Bureau’s Personal Care Program. KEPRO participates in policy decision meetings, monthly contract management meetings and provides data for the Bureau. The Bureau of Senior Services is responsible for the day-to-day operations and oversight of the Personal Care Program.
Personal Care CareConnection©
KEPRO provides a comprehensive CareConnection© system for data collection and request submission. The system accommodates various user roles and even supports work performed by other BMS contractors.
- Personal Care CareConnection© Web User Manual
- Personal Care CareConnection© Provider Registration Form
- Personal Care CareConnection© Web User Request Form
- Personal Care UMC Provider Manual
- Personal Care MNER
Personal Care Department Contacts
General Email: WVPersonalCare@kepro.com
Bureau for Medical Services
350 Capitol Street, Room 251
Charleston, WV 25301
Bureau of Senior Services – Operating Agency
1900 Kanawha Blvd., East
Charleston, WV 25305
Molina Medicaid Solutions
For Providers: 888.483.0793
For Members: 304.343.3380
West Virginia Protective Services