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West Virginia’s Intellectual and Developmental Disabilities (I/DD) Waiver Program is a 1915c Medicaid Waiver approved by the federal Centers for Medicare and Medicaid Services (CMS) for eligible West Virginia residents with an intellectual and/or developmental disability. As a Home-and-Community Based Services (HCBS) program, the I/DD Waiver offers services in members’ homes and communities, as opposed to an institutional setting.
The program is operated by the West Virginia Department of Health and Human Resources’ Bureau for Medical Services (BMS), who contracts with Kepro as the Utilization Management Contractor, or UMC. As the UMC, Kepro is responsible for day-to-day operations and oversight of many aspects of the program. This includes:
Kepro offers a comprehensive CareConnection© web portal for provider and other stakeholder use. The system accommodates various user roles and is used for data collection and submission.
The Kepro Member/Family Liaison is available for questions about the program, as well as to receive and address complaints about service provision. Additionally, a team of Kepro staff each year conducts the Consumer Assessment of Healthcare Providers & Systems (CAHPS) survey.
To participate in the CAHPS survey or for more information on the I/DD Waiver program, call or email Kepro using the phone numbers or general email address provided below.
Each I/DD Waiver agency is assigned a Provider Educator for technical assistance, training, and annual review. Agencies are encouraged to designate one staff person to maintain contact with their Kepro Provider Educator, to ensure that information is received and conveyed as effectively and efficiently as possible.
Agency Provider Resources:
IDD Waiver Forms
UPDATED**I/DD Waiver Provider Manual
Kepro provides a comprehensive CareConnection© system for data collection and submission. The system accommodates various user roles and even supports work performed by other BMS contractors.
I/DD Waiver Department Contacts
General Email: WVIDDWaiver@kepro.com
Documentation Requested Email: IDDWDocRequested@kepro.com
Exceptions Request Email: IDDWExceptions@kepro.com
Bureau for Medical Services (BMS)
350 Capitol Street, Room 251
Charleston, WV 25301
Fiscal/Employer Agent for Self-Directed (Personal Options) Services
Public Partnerships, LLC (PPL)
Website: PPL West Virginia IDD Waiver
Call Center for Questions: 888.483.0793
Electronic Visit Verification (EVV) Vendor
West Virginia Protective Services
Hotline to Anonymously Report Suspected Abuse/Neglect/Exploitation: 800.352.6513
408 Leon Sullivan Way
Charleston, WV 25301