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Personal Care Program

Welcome to the Personal Care Program. Personal Care services are medically necessary activities or tasks ordered by a physician, which enable people to meet their needs in their homes rather than on an inpatient or institutional basis. These services are normally provided in the individual's residence except in instances where the individual needs them provided in the workplace in order to obtain and/or retain competitive employment.

As the UMC, Kepro provides management and oversight of medical eligibility and service level determinations in support of the Bureau’s Personal Care Program. Kepro participates in policy decision meetings, monthly contract management meetings and provides data for the Bureau. The Bureau of Senior Services is responsible for the day-to-day operations and oversight of the Personal Care Program.

Personal Care CareConnection© 

Kepro provides a comprehensive CareConnection© system for data collection and request submission. The system accommodates various user roles and even supports work performed by other BMS contractors.

Personal Care Department Contacts

Phone: 844.841.9874
Fax: 844.794.6729
General Email: WVPersonalCare@kepro.com 

Additional Resources

Bureau for Medical Services

Website: http://www.dhhr.wv.gov/bms/Programs/PCS/Pages/default.aspx
350 Capitol Street, Room 251
Charleston, WV 25301
Phone: 304.558.1700
Fax: 304.558.4398

Bureau of Senior Services – Operating Agency

Website: http://www.wvseniorservices.gov/HelpatHome/MedicaidPersonalCare/tabid/78/Default.aspx
1900 Kanawha Blvd., East
Charleston, WV 25305
Phone: 304.558.2241

Claims Processing

Molina Medicaid Solutions
Website: https://www.wvmmis.com/default.aspx
For Providers: 888.483.0793
For Members: 304.343.3380
Fax: 304.348.3380

West Virginia Protective Services

Website: http://www.dhhr.wv.gov/bcf/Services/Pages/default.aspx
Phone: 800.352.6513